A passenger on a Royal Air Maroc flight, named Ibok Ibok, erupted in anger after discovering his luggage had not arrived, leading to a heated confrontation with a Consumer Protection Officer from the Nigerian Civil Aviation Authority.

Director of Public Affairs and Consumer Protection of the NCAA, Michael Achimugu, made this announcement on his official X account on Saturday.

Eyewitnesses report that Mr. Ibok, upset about his “short-landed baggage,” became aggressive, shouting at the top of his voice and causing a scene at the airport. The situation escalated as the officer, mindful of a past physical assault, calmly distanced himself and refused to engage further until Mr. Ibok regained composure.

An aviation agency staff member was seen supporting Ibok’s actions rather than attempting to defuse the situation.

Achimugu clarified the NCAA’s role, stating that its officers are not service providers but mediators tasked with resolving complaints and ensuring airline compliance.“

Achimugu said, “Let it be clear that NOBODY has a right to attack NCAA personnel, no matter the provocation, as they are not service providers and are only there to assist in resolving complaints and ensuring airline compliance. Attacking them serves nobody any good purpose.
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